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LIVE AGENT ASSISTANCE

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Privacy Policy

United Bookings values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you call us or visit our website to use our travel assistance services.

1. Information We Collect

We collect personal information necessary to provide you with rail travel booking assistance and route consultations, including:

  • Personal Identification Information: Full name, phone number, email address, and billing address.

  • Passenger Information: Names, ages/date of birth, and travel preferences of passengers traveling in your reservation.

  • Payment Details: Credit/debit card numbers, expiration dates, and security codes required to process carrier ticket purchases and service fees.

  • Technical & Usage Data: IP address, browser type, and device information when you browse our website.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To complete passenger rail ticket reservations and bookings on your behalf with third-party rail operators (e.g., Amtrak).

  • To process payments and service fees.

  • To communicate with you regarding your itinerary, schedule changes, cancellations, or booking updates.

  • To provide phone support and customer service.

  • To maintain administrative, security, and legal records.

3. How We Share Your Information

  • We do not sell, rent, or trade your personal information to third parties. We share your information only in the following necessary contexts:

  • Rail Operators & Service Providers: We transmit necessary passenger details to passenger rail carriers (such as Amtrak) and official ticketing systems to process and complete your travel bookings.

  • Payment Processors: Financial transactions are processed through secure payment gateway providers.

  • Legal Requirements: We may disclose your information if required by law, subpoena, or government regulation.

4. Data Security

  • We implement reasonable technical, administrative, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure.

5. Third-Party Links and Services

  • Our website may contain links to third-party websites or services. United Bookings is an independent travel agency and is not responsible for the privacy practices, content, or policies of third-party rail operators, transit authorities, or external websites.

6. Your Rights & Choices

You may contact us at any time to:

  • Access or review the personal information we hold about you.

  • Request corrections to inaccurate information.

  • Request the deletion of your personal data, subject to record-keeping obligations required by law or financial regulations.

7. Contact Information

For questions or concerns regarding this Privacy Policy or our privacy practices, please reach out to us:

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